Delivery

All orders are dispatched from Singapore and delivered domestically within Singapore only.

Estimated Delivery Time: 5 Working Days

SPX is the courier service used.

Langley Label is not responsible for any lost or stolen packages. For assistance with lost packages, please contact the postal service directly.

Order Modifications or Cancellations
Orders cannot be changed or cancelled after confirmation. Kindly double‑check your details before checkout

Returns

Exchange Policy

Request for exchanges must be done within 7 days of delivery.

Eligibility for Exchanges:

  • Items must be unworn, in original condition and returned with all original packaging (including the dust bags and shoe box)
  • Items can only be exchanged for the same design.
  • Final sale items, discounted products, and shoes showing signs of wear are not eligible.

Customers are responsible for the cost of returning items for exchange. We will cover the shipping cost of sending your new pair.

How to Request an Exchange

Email hello@langleylabel.com with the following information:

  • Order number
  • The size you received
  • The size you wish to exchange to

Your request will be reviewed and stock availability will be confirmed. If approved, you will receive instructions on how to send the shoes back.

After we receive the item, it will be inspected then confirmed if the item qualifies for exchange (please see eligibility for exchanges above), we'll ship out your new size!

Replacement Policy

Request for replacement of damaged or incorrect item must be done within 7 days of delivery, or will not be accepted.

Eligibility for Replacement:

  • Applies only to items that arrive with manufacturing defects, damage during shipping, or if the wrong product/size was sent. Damage caused by wear and tear is not covered and will not be accepted.
  • Items must be unworn, in original condition and returned with all original packaging (including the dust bags and shoe box)

Should your shoes arrive damaged or incorrect, we will promptly arrange a replacement at no cost to you, with all shipping fully covered.

How to Request a Replacement

Email hello@langleylabel.com with the following information:

  • Order number
  • Description of reason for replacement and please include photos of the damaged or incorrect item

Your request will be reviewed and if approved, you will receive instructions on how to prepare the item for pick-up.

After we receive the item and confirmed the item qualifies for replacement (please see eligibility for replacement above), we'll ship out your replacement pair!